At The Boma hotel, we are passionate about going the extra mile to delight our guests. We place great importance on recruiting the best possible team and in return are committed to creating an open, learning culture that attracts, retains and inspires our associates.
The hotel is looking for a qualified person to fill the following position.
Position: Duty Manager
Reporting to: Chief Operating Officer
Job Location: Nairobi
The incumbent in this position will be required to among other duties take part in or independently carry out the following:
Ensures the smooth running of the operations on a day to day basis and in a proactive manner.
Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.
Inform and co-ordinate with other operating departments e.g. Housekeeping Engineering and Sales of Front Office matters which may concern them.
Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
Control room availability for walk-ins and establish accountability for guests departure dates and times. Follow up with Housekeeping any unresolved room discrepancies.
Maintain reservation procedures, same day arrivals.
Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.
Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
Promotes in house sales and facilities to maximize hotel revenues.
Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
Inspects guestrooms on a daily basis.
Co-ordinates/Assists security personnel in all related matters.
Responds promptly to any operational requests from Front Office and other hotel departments.
Attends to referred and unsolved problematic situations.
Co-ordinates and assists with accommodation and transportation of guests in overbooked situations. Completes VIP, delegations and group leaders welcome and farewell as appropriate.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Other duties as assigned
Degree/Diploma in Hotel Management/Front Office Operations Minimum 4 years Front Office Supervisory position
Preferably as Section Head in 5-star property.
Good Communication skills
Knowledge and experience in the use Fidelio and Opera
Proficiency in Excel and Word.
Knowledge in a foreign language will be a distinct advantage Presentable, well-spoken individual
Excellent grooming skills and must be well versed in professional and personal etiquette Fluent speech skills Application Procedure
Interested candidates who meet the above qualifications should send their applications to the address below via email to email@example.com quoting the position as the Email Subject on or before 19" April 2019, 5:00 pm.
Applications should have a cover letter, curriculum vitae, names and contacts of three referees.
Human Resource Office
The Boma Hotels
P.O BOX 26601-00100
Note: applications which do not meet the above requirements will not be considered. Only Shortlisted Candidates will be contacted. Job disclaimer and notification: The Boma Hotels is an equal opportunity employer and does not charge / accept any amount or security deposit from job seekers during the selection process or while inviting candidates for an interview.